Last updated: August 6, 2026
These Terms of Service apply to your access to and use of the Get Lean website, online platform and associated administrative and support services.
The Platform is operated by GETLEAN.COM.AU PTY LTD (ABN 17 677 036 387), referred to in these Terms as Get Lean, we, us or our.
By creating an account, purchasing a service or otherwise using the Platform, you confirm that you have read and agree to these Terms and our Privacy Policy.
These Terms do not exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.
Get Lean provides technology, administration, care coordination and non-diagnostic support services. Through the Platform, Get Lean may facilitate access to:
Get Lean does not independently diagnose medical conditions, prescribe medication, dispense medication or make clinical treatment decisions.
All clinical decisions are made by the relevant independent practitioner using their professional judgment and having regard to the information available to them. A practitioner may determine that:
Completing an intake form, paying a fee or participating in the Platform does not guarantee that you will be suitable for any particular treatment or service.
Practitioners made available through the Platform exercise independent clinical judgment. Get Lean does not direct or control their prescribing or other clinical decisions.
Where a practitioner considers a pharmacy-supplied product clinically appropriate, any prescription may be sent to an independent pharmacy with your consent.
The pharmacy is independently responsible for:
A pharmacy may decline or delay supply because of professional judgment, legal requirements, stock availability or other circumstances.
To use the Platform, you must:
Clinical suitability is determined separately by the relevant practitioner. Meeting the Platform’s administrative eligibility requirements does not establish clinical suitability.
You may need to create an account and provide information including:
You must:
We may suspend access while suspected fraud, identity misuse or a material security issue is investigated.
The online intake process collects information to assist with administrative onboarding and practitioner assessment. It is not, by itself, a diagnosis, consultation, prescription or guarantee of treatment.
A practitioner may require:
You must answer clinical questions honestly and disclose relevant health information. Inaccurate or incomplete information may affect the safety or appropriateness of care.
The Platform is not an emergency service and must not be used for urgent or emergency care.
Call 000 or attend an emergency department where urgent assistance is required.
You should continue to maintain an appropriate relationship with your usual general practitioner and other healthcare providers. Services accessed through Get Lean are not necessarily a substitute for comprehensive or ongoing primary care.
Questions about diagnosis, treatment, side effects, dosage, treatment continuation or clinical suitability must be directed to the relevant practitioner or pharmacy through the available clinical communication process.
Where pathology or other testing is requested, the practitioner or clinical provider identified to you will be responsible for reviewing results within the scope of the service being provided.
The ordering practitioner or provider will determine whether follow-up is required and how results will be communicated.
Unless you are expressly told otherwise:
The particular services included in your plan will be displayed before payment.
Depending on the plan, services may include:
Not every component applies to every customer. Treatment options and clinical follow-up depend on individual circumstances and practitioner assessment.
Nothing in these Terms guarantees a prescription, a particular product, a particular dosage or a particular clinical outcome.
The price, billing interval and services included in your selected plan will be clearly displayed before you authorise payment.
The checkout page must identify:
Where public advertising states an introductory price, the associated offer conditions and ongoing price must be provided clearly or through a prominent direct link.
All prices are displayed in Australian dollars and include GST where applicable, unless clearly stated otherwise.
By submitting payment details, you authorise Get Lean or its payment provider to charge only the amount and billing arrangement clearly disclosed to and accepted by you.
Get Lean will not process a materially higher charge merely because a practitioner recommends a different clinical option. Any materially higher charge requires separate disclosure and your express acceptance before it is processed.
An introductory offer applies only as described at checkout.
Unless the offer expressly states otherwise:
Before payment, you will be shown the introductory charge, the standard recurring charge and when recurring billing begins.
A recurring subscription begins only where the recurring price, the billing frequency and the first recurring billing date (or the objective method for calculating it) are displayed before you authorise payment.
Your payment authority continues until the subscription is cancelled or otherwise ends under the disclosed terms.
Where you select a recurring subscription, you authorise us to charge the disclosed subscription amount to your nominated payment method at the disclosed billing interval until the subscription is cancelled or otherwise ends under these Terms.
Clinical continuation and recurring billing are separate matters.
A practitioner’s decision that a service or treatment may continue does not authorise Get Lean to charge an increased amount that you have not accepted.
If a practitioner recommends a change that would increase the price:
must be disclosed to you before the increased amount is charged.
You will not be charged the increased amount unless you expressly accept it.
If you do not accept the increase, Get Lean will explain the available options, which may include continuing the existing arrangement where clinically appropriate, changing plans, pausing the service or cancelling.
Where a three-month or other fixed-period pathway is offered, the checkout page and applicable offer schedule must clearly state:
No additional charge will be imposed merely because a practitioner recommends a different option. Any material additional charge requires your express agreement before it is incurred.
Declining an additional charge will not automatically result in forfeiture of prepaid services. Get Lean will explain the options available having regard to clinical suitability, services already provided and applicable consumer rights.
A fixed-period pathway does not automatically become a recurring subscription unless this is prominently disclosed before the original payment and you expressly authorise the recurring billing. Where a pathway is disclosed as continuing into a recurring subscription after the fixed period, we will send you a reminder at least 7 days before the first recurring charge stating the amount, the billing date and how to cancel.
The offer-specific terms for the current 3-Month Introductory Pathway are set out in section 13A of these Terms. If that section or the pathway’s checkout disclosure conflicts with the general sections of these Terms, the offer-specific provisions apply only to the price, duration, inclusions, renewal and cancellation conditions expressly stated for that pathway. Nothing overrides a right that cannot lawfully be excluded.
The 3-Month Introductory Pathway is a fixed-period, prepaid service arrangement available to selected Get Lean accounts. This section applies together with the rest of these Terms, the Privacy Policy and the Pathway Offer Schedule displayed to you at checkout before payment. For the pathway’s expressly stated commercial details (price, dates, inclusions, continuation and cancellation conditions), the Offer Schedule prevails, then this section, then the general sections of these Terms. Nothing limits a right that cannot lawfully be excluded, including your rights under the Australian Consumer Law.
Get Lean provides technology, administration, billing, customer support and care coordination, and may facilitate access to independent practitioners and pharmacies. Get Lean does not diagnose, prescribe, dispense, choose a medicine or dosage, or direct clinical judgment. Payment, onboarding and participation do not guarantee clinical suitability, a prescription, any particular medicine or dosage, pharmacy supply, uninterrupted treatment, continuation for the full period, or any weight, health or lifestyle outcome.
The pathway is available to selected Get Lean accounts. You may take it up only if you are at least 18 years old, reside in Australia, hold an account in which the offer was displayed to you or to which it was personally sent, have not previously used the same introductory offer, meet the administrative conditions stated with the offer and complete the required identity and onboarding steps. The offer is personal to your account, is not transferable and cannot be combined with any other discount or offer code. Being offered the pathway is not clinical approval - suitability always remains subject to independent practitioner assessment.
The introductory period runs for 84 days - three 28-day supply cycles - starting on the date the reviewing practitioner completes your clinical review and approves your program. We confirm this start date by email. Delays caused by you do not automatically extend the period, but Get Lean will not rely on delay wording to retain payment for services it has not supplied.
You pay one upfront amount, shown to you and accepted by you at checkout, covering the introductory period. There is no further scheduled billing during your three supply cycles. The pathway may be offered at different prices for different program options; the differences reflect objectively described differences in included services and third-party costs, and a higher price is never the consequence of a practitioner prescribing any particular medicine or dosage. No amount above the accepted upfront amount is charged without separate disclosure and your express acceptance - for example, where a practitioner recommends a dose change with a higher included cost, we explain the change and the additional price first, and nothing extra is charged unless you expressly accept it. Declining an additional charge does not forfeit the value you have prepaid.
The pathway includes only what is expressly listed in your Offer Schedule: a practitioner phone consultation and clinical review; up to three 28-day supply cycles arranged over the introductory period where treatment is independently prescribed and remains clinically appropriate, including pharmacy dispensing and express delivery for each included cycle; nurse and care-coordination support; pharmacist support; dietician-approved meal plans; diet and exercise guidance; and platform access and onboarding. Everything else is excluded, including the exclusions listed in the Offer Schedule. A possible inclusion does not mean every participant receives every component - clinical components depend on individual need and independent practitioner judgment.
The pathway continues into an ongoing subscription billed every 28 days only where that continuation, the exact recurring amount, the billing frequency and the first recurring billing date (or the objective method for calculating it) were prominently disclosed at checkout and you expressly authorised the recurring billing. The recurring amount is the every-28-days price shown at checkout, or the adjusted amount you expressly accepted with a dose change during the pathway. We send you a reminder at least 7 days before the first recurring charge stating the amount, the billing date and how to cancel. Clinical continuation and payment authority are separate - a practitioner’s decision that treatment may continue does not authorise any new or increased charge.
You may cancel at any time by emailing support@getlean.com.au. We confirm receipt of every cancellation request within 1 business day. To prevent a scheduled recurring charge, your request must reach us at least 3 business days before the billing date; a later request may be too late to stop that charge but stops all later charges. Cancelling during the introductory period means the ongoing subscription never starts.
(a) If you cancel before your practitioner consultation or any other substantive service, we refund your upfront payment in full. No administration, processing or other fee is deducted.
(b) If the practitioner determines the pathway is not suitable for you and no supply has shipped, we refund your upfront payment in full.
(c) If no substantive service begins within 30 days after payment for reasons not caused by you, you may cancel and be refunded for anything not provided.
(d) After services or supply begin: your initial consultation carries no separately allocated charge, and your upfront payment is allocated equally across the three supply cycles. Cancelling refunds one third of your upfront payment for each supply cycle not supplied to you. Goods already dispensed for you are unaffected - a pharmacy-supplied product is treated as supplied once the pharmacy has dispensed it specifically for you and it cannot lawfully or practically be returned to available stock; loss, damage, incorrect supply and temperature or handling concerns are assessed separately.
We provide a written breakdown of any refund assessment on request. Approved refunds are ordinarily initiated to the original payment method within 10 business days. Nothing in this section limits your Australian Consumer Law rights, and no refund restriction applies where the law requires a refund or another remedy.
After payment you may be required to verify your identity, confirm contact and delivery details, provide health information and photographs, and complete a consultation and informed-consent steps. You must provide complete, accurate and current information. If required onboarding is not completed within 30 days after Get Lean has given you at least two reminders, Get Lean may close the onboarding process after giving you at least 7 days written notice and explaining the refund assessment available to you.
Supply may be affected by pharmacy judgment, stock shortages, prescription validity, legal restrictions, courier operations and address errors. Nothing is substituted for commercial convenience; any clinically material change requires independent practitioner assessment. Where an included item becomes unavailable, Get Lean will explain your options, which may include delay, clinical reassessment, credit, cancellation or a refund of unused value.
Participation may be paused or ended for clinical safety, failure to provide necessary information, verified identity misuse, fraud, payment reversal or regulatory requirements. Except where immediate action is reasonably necessary, Get Lean will provide notice, an opportunity to address the issue and an explanation of the treatment of prepaid amounts.
Cancellation, refund and administrative complaints may be sent to support@getlean.com.au. Clinical complaints may need to be directed to the relevant practitioner, and pharmacy complaints to the dispensing pharmacy - Get Lean will provide reasonable assistance identifying the right contact.
The following rules replace any inconsistent cancellation or refund wording elsewhere.
You may cancel a monthly subscription by emailing support@getlean.com.au or using any cancellation function provided in your account.
To prevent the next recurring charge, the cancellation request must be received at least 24 hours before the next billing date.
A cancellation received after that deadline may take effect at the end of the next billing period if the payment has already been processed or services have commenced.
Get Lean will confirm receipt of the cancellation request.
An introductory monthly subscription may be cancelled under the same process and deadline as a standard monthly subscription.
Cancellation does not retrospectively remove charges for services already supplied during the current billing period, subject to any rights available under the Australian Consumer Law.
Cancellation and refund rights for a fixed-period pathway will be stated before payment.
Where a customer requests cancellation before all prepaid services have been supplied, Get Lean will assess:
Any deduction must reflect reasonable, actually incurred and non-recoverable costs. An itemised explanation will be provided on request.
No undefined or discretionary “administration fee” will be deducted.
Where you cancel before a booked practitioner consultation or other substantive service has occurred, Get Lean will refund the amount paid less any clearly disclosed and reasonable non-recoverable payment-processing cost, unless a full refund is required by law or the applicable offer provides a more favourable right.
Where a consultation, assessment, support service or another paid component has already been supplied, any refund may be reduced by the reasonable value of the service supplied, provided that this does not limit rights arising from a failure to comply with a consumer guarantee.
If a practitioner determines that you are not clinically suitable for the relevant pathway, Get Lean will identify which components have already been supplied and refund or credit any remaining amount in accordance with the applicable offer and the Australian Consumer Law.
Clinical unsuitability does not automatically determine the entire refund. The calculation will be based on the services and goods actually supplied, non-recoverable costs and applicable legal rights.
Unless the applicable offer expressly says otherwise, Get Lean is not required to provide a refund solely because you change your mind after services have been supplied.
This does not affect any rights you have under the Australian Consumer Law.
Where goods are lost, damaged, incorrectly supplied, unsuitable because of a supply failure, or otherwise fail to comply with an applicable consumer guarantee, available remedies will be assessed in accordance with the Australian Consumer Law.
Replacement, redelivery, refund or another remedy will not be treated solely as a discretionary goodwill decision where a legal remedy applies.
Refunds approved by Get Lean will ordinarily be initiated to the original payment method within 10 business days. Financial institution processing times may then apply.
For the purpose of calculating service use or a refund, pharmacy supply is treated as having commenced when an independent pharmacy has dispensed a prescribed product specifically for you and it cannot lawfully or practically be returned to pharmacy stock.
The phrases “otherwise made available” or similar wording will not be used to deem supply to have commenced without an objectively verifiable event.
Separate consideration will be given where goods:
Where delivery is arranged, the estimated delivery timeframe is an estimate only and may be affected by pharmacy processing, stock availability, courier operations, weather, address errors and other circumstances.
You are responsible for providing a complete and accurate delivery address and for following reasonable delivery instructions.
Get Lean may assist with tracking and communication with the relevant pharmacy or courier.
To the extent permitted by law, Get Lean is not responsible for loss caused solely by an independent third party or circumstances outside its reasonable control. However, nothing in this clause excludes or limits any rights or remedies that cannot lawfully be excluded.
If a parcel is lost, damaged, incorrectly supplied or appears unsuitable for use, contact support@getlean.com.au promptly and provide available details or photographs. Do not use a product that appears damaged, compromised or incorrectly supplied. Seek advice from the dispensing pharmacy.
A practitioner may recommend changing, pausing or discontinuing a clinical service or treatment based on clinical judgment.
A clinical recommendation does not automatically amend your contract or authorise an additional payment.
Where the recommendation affects the services supplied or price, Get Lean will explain:
Your express agreement is required before a materially higher charge is processed.
Get Lean may immediately suspend access where reasonably necessary because of:
For other material breaches, Get Lean will ordinarily provide notice and a reasonable opportunity to address the issue before terminating access.
Where access is terminated, Get Lean will explain, where reasonably possible:
Get Lean will not interfere with an independent practitioner’s clinical obligations or a pharmacy’s legal obligations.
We may update these Terms to reflect changes in law, regulation, security, technology, suppliers or the way the Platform operates.
A change will not apply retrospectively.
For a material change affecting an existing recurring subscription, price or material customer right, we will provide at least 30 days’ written notice before the change takes effect.
Where a material change disadvantages you, you may cancel before it takes effect without a cancellation penalty, subject to charges for services or goods already supplied.
A prepaid fixed introductory period will not be retrospectively changed.
Get Lean handles personal and sensitive information in accordance with its Privacy Policy and applicable privacy and health-information laws.
Information may be collected, used and disclosed where reasonably necessary to:
Relevant information may be disclosed to practitioners, pharmacies, pathology providers, payment providers, technology suppliers and other service providers where required for these purposes and permitted by law.
Where information is used for a materially separate purpose, including disclosure to a referral or promotional partner, Get Lean will obtain any additional consent required by law. Participation in a weight-management service will not be disclosed to a referral partner merely through acceptance of these Terms where separate consent is required.
The Privacy Policy must explain:
Nothing in these Terms limits Get Lean’s obligations under applicable privacy, health-record or data-breach laws.
Get Lean, practitioners, pharmacies and pathology providers may each hold separate records for their respective functions.
For example:
Requests for access or correction may need to be directed to the entity holding the relevant record. Get Lean will provide reasonable assistance in identifying the appropriate contact.
You consent to receiving communications reasonably necessary to administer your account or selected service, including billing notices, appointment information, practitioner communications and safety-related messages.
Marketing communications will be handled separately and may be unsubscribed from using the method provided in the communication.
Unsubscribing from marketing does not prevent necessary administrative, clinical or safety communications.
General information on the Platform is provided for informational purposes and is not a substitute for personalised medical advice.
Do not rely on general Platform content to diagnose or treat a condition or to make urgent medical decisions.
Get Lean will take reasonable steps to keep Platform information accurate, but information may not address every person’s individual circumstances.
The Platform may include links to or integrations with independent third-party services.
Get Lean does not control independent third-party websites and is not responsible for their content merely because a link is provided.
This clause does not limit responsibility that Get Lean cannot lawfully exclude, including responsibility for its own representations or conduct.
Our services and any goods supplied in connection with them may come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies:
Where liability can lawfully be limited, it is limited only to the extent permitted by law.
To the maximum extent permitted by law, Get Lean is not responsible for loss caused solely by:
This does not exclude responsibility for Get Lean’s own acts or omissions where liability cannot lawfully be excluded.
Nothing in these Terms excludes liability for fraud, wilful misconduct, personal injury caused by negligence where exclusion is unlawful, breach of a non-excludable consumer guarantee, or breach of applicable privacy or health-information obligations.
For complaints about the Platform, billing, administration or Get Lean support, contact:
Email: support@getlean.com.au
We will acknowledge and investigate the complaint within a reasonable period.
Clinical complaints may need to be directed to the relevant practitioner or healthcare provider. Pharmacy complaints may need to be directed to the dispensing pharmacy. Get Lean will provide available contact information and reasonable administrative assistance.
Nothing in this section limits your right to contact an external regulator, health complaints body, consumer protection agency or other authority.
A party will not be responsible for delay caused by an event outside its reasonable control, provided it takes reasonable steps to minimise the effect of the delay and resumes performance when reasonably possible.
This clause does not remove rights or remedies that cannot lawfully be excluded.
If part of these Terms is invalid, unlawful or unenforceable, that part is to be read down to the minimum extent necessary. If it cannot be read down, it will be severed and the remaining Terms will continue to operate.
A failure or delay in exercising a right under these Terms does not waive that right.
These Terms are governed by the laws of New South Wales, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them.
Nothing in this clause excludes any mandatory right you may have under applicable Australian law.
GETLEAN.COM.AU PTY LTD
ABN 17 677 036 387
Website: getlean.com.au
Email: support@getlean.com.au